Whether you’re in the PR industry, a company CEO, or just grinding out a 9 to 5, one thing is for sure: much of your success depends on the ability to communicate effectively. You can’t go into a client meeting, mumble your way through, stare at the floor, and constantly interrupt the other parties and [...]

Recently, there has been an onslaught of blog posts covering the importance of rapport, but not so many defining what it’s not. The term seems so hypnotic that anyone can use it and automatically define themselves as a person entering relationships with integrity. You and I both know this isn’t true. What does it mean to [...]