(Right up front, I have to say that my post may very well upset those folks at PETA and other animal lovers. I can only swear up and down that I love my dog, and hope everyone realizes that, though I take full responsibility, this was an accident.) How do you handle a crisis? In [...]

Composed of how one walks, talks, acts, and dresses, communications studies show that image, how others perceive a person, plays a major role in his or her success in life. Even the simplest or seemingly absurd details, like how many pieces of jewelry you wear to an interview, can determine which doors open and which [...]

You may have great products and great employees, but if your customer service leaves people less than thrilled to be doing business with you, ultimately your brand will suffer. Consumers have to trust your company to be loyal, but first, they have to feel appreciated and valued. Without this, they’ll be willing to switch to [...]

During a speech I gave this past weekend on PR secrets and techniques, we touched on the importance of business owners’ participation in the social media stratosphere. As we were discussing the issues with which many people are faced, one attendee brought up a different problem related to this subject. It wasn’t her ignorance or [...]