I’m not sure what it is, but often times when I meet a new person, whether for business or personal, the other party often tends to get carried away in a massive devulge of personal information. Perhaps it’s because they feel comfortable with me? Maybe it’s that sign on my forehead that says, “Please, tell [...]

In NLP, eye patterns help us to determine how a person processes information, i.e., auditorially, visually, or kinesthetically. How one responds to questions is a sure give away to their dominate style. In this video, watch as the subject reveals her communication preferences. I often stress with clients the importance of learning how to read [...]

Recently, there has been an onslaught of blog posts covering the importance of rapport, but not so many defining what it’s not. The term seems so hypnotic that anyone can use it and automatically define themselves as a person entering relationships with integrity. You and I both know this isn’t true. What does it mean to [...]

You may have great products and great employees, but if your customer service leaves people less than thrilled to be doing business with you, ultimately your brand will suffer. Consumers have to trust your company to be loyal, but first, they have to feel appreciated and valued. Without this, they’ll be willing to switch to [...]